Guaranteed Ride Home takes guesswork out of carpooling or using public transportation to get to work

by Frederick TransIT Community Relations Manager. 0 Comments

You never know when something unexpected might happen. You’ve decided to finally take the big leap and start carpooling twice a week with a neighbor who works relatively close to your office. Then, wouldn’t you know it – the third week you get an assignment that unexpectedly causes you to have to work overtime on a day you rode in with her. Now what?

The Commuter Connections Guaranteed Ride Home (GRH) program is a free, no commitment way to make sure that you can get home, up to four times a year, in the event of an unexpected emergency or unscheduled overtime. There are no membership fees, no minimum time requirements. As soon as you register, you’re covered!

Registering is so easy. Simply visit www.commuter and register online, or call 1-800-745-RIDE. Once you’ve provided all of the required information, you’ll be sent a Commuter ID card with a personal GRH registration number. That’s it.

Here are answers to a few often asked questions:

Why do you request so much information?

We require that we know where you work and who your supervisor is so that we can verify unscheduled overtime if that is why you need the ride. This is to prevent anyone from taking advantage of the program, which does have a cost to Commuter Connections even though it’s free to members. We ask for your typical shift hours and how far your commute is so that we are better able to plan what our members’ needs might be at any given time. We want to make sure that we have available options for members who live or work in Frederick and commute , and our network of providers are on call Monday through Friday from 6 a.m. to 10 p.m. to make sure you get home when you need to.

Who provides the rides?

In Frederick, City Cab is the vendor who will provide the ride, or, in some circumstances, you may be provided a rental car, depending on availability. While the cab ride is free, you will be responsible for tipping your driver as tips are not covered by the GRH program.

How long does it take my membership to become effective?

Membership is immediate. If you have been meaning to get around to registering but forgot, and have an emergency TODAY, you can call the 1-800-745-RIDE, register, and have a ride set up right away. See, it really IS that easy!

I am thinking about riding my bike to work but have been worried about breaking down. Am I eligible for GRH?

YES! Cyclists who get stranded can get a GRH ride up to four times a year just as other commuters who use an alternative method of commuting other than driving to work in a single-occupancy vehicle. Once you sign up, you must be using alternate commuting modes at least two days a week to qualify, just as any other member. Also, it might be a good idea to take a bicycle maintenance course at your local cycle shop to make sure that you can manage any simple emergency maintenance on your own so you can save your GRH trips for true large scale emergencies.

Once I register, that’s it? Do I ever need to re-register?

Yes, you must re-register annually to maintain your GRH registration. You simply call or go online to re-register and update your registration information if necessary.

It is important to remember that the GRH program can only be used in cases of unexpected personal or family emergency, illness, or unscheduled overtime. We do not provide rides for previously scheduled appointments, trips to the hospital or emergency room, personal errands, transit service disruptions or delays, weather emergencies, natural disasters, work closings or evacuations, or working late without a supervisor’s request/approval. These guidelines are in place to insure that the program remains viable and available to everyone who experiences a true emergency need.

So, there you have it. Guaranteed Ride Home. Easy to register, easy to use. So start that carpool, ride your bike to work, or take public transportation instead of fighting the traffic on I-270 or any of our other overcrowded roads. Happy commuting!

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